FAQ
Frequently Asked Questions
Have questions about LeapNet? Find answers to common questions about financing, borrower accounts, vendor partnerships, and more.
General Questions
Who is LeapNet?
LeapNet is a direct lending company specializing in home improvement financing. We partner with contractors to provide their customers with a simple and convenient way to finance home improvement projects while helping contractors close more sales and get paid quickly.
What does LeapNet offer?
LeapNet provides contractors with a simple direct-lending financing solution they can offer to their customers. There are $0 enrollment costs and $0 dealer fees, and contractors are paid directly by LeapNet within 24 hours after the job is completed.
How is LeapNet different from traditional home improvement financing?
Unlike many traditional contractor financing programs, LeapNet is built around direct lending without dealer fees. Contractors don’t have to build financing costs into their pricing or sacrifice a percentage of the sale to offer financing. Our goal is to make financing straightforward for both the contractor and the customer.
Who can use LeapNet financing?
LeapNet is designed for home improvement contractors and their customers. Contractors can offer LeapNet as a financing option for qualifying home improvement projects, giving customers additional flexibility when deciding how to pay for their project.
Borrower FAQs
What documents are needed for my application?
Customer(s) will upload a photo of their driver’s license or state-issued ID. They will need a valid Social Security Number for the SOFT credit check.
Who needs to apply for the loan?
All property owners on title need to apply for the loan.
What types of loans are offered?
We offer residential term loans. Loan terms are 60 to 120 months and interest rates start at 7.99%. Rates and terms vary based on home improvement type and borrower creditworthiness. Customers may receive multiple choices and terms.
Do you lend on Mobile Homes?
We do not offer loans on mobile homes unless the owner owns title to the property. In this case, enter home type of Modular Home on your application.
How do I track my loan application?
All borrowers will receive access to their own secure loan portal. There they can view and manage their loan.
When will I receive a loan offer?
Customers will receive instant loan choices and terms within a minute of completing the online application. They can choose a loan option that fits their budget and loan timeline.
Can I pay off my loan early? Are there prepayment penalties?
All our loans are No Money Down. You can make additional principal payments and view and print a loan payoff statement on the loan portal. There is no prepayment penalty for paying off early.
When is my first payment due?
30 days from completion of the work. We require all payments to be made via ACH automatic withdrawals from your bank account on file.
What is the maximum loan amount?
We fund loans up to $100,000.00
How can I change my bank ACH account for my monthly payment?
Log in to your loan portal, click the arrow on the right side of the screen for Actions, and select Update Payment Instrument/Bank Details.
Can’t I log in to my loan portal?
To reset your borrower login or password, or if your Account activation link has expired?
1. Please visit the page https://application.leap-net.com/v1/borrower/login
2. Click Forgot Password
3. Enter the registered email address. (Username received in the Borrower portal email.)
4. Set the password using the link received in the email inbox.
Contractor & Vendor FAQs
How do I become a contractor or vendor partner?
There is no cost to become a LeapNet lending partner. You can enroll online within 3 minutes. The approval process will be completed the same day.
What information will I need to enroll?
The entity must be a legal entity in the state of operation. Business information will include your business EIN and your primary owner, sales, and accounting contact information. Once approved, you will need to electronically sign our vendor agreement and upload a copy of your W9.
How soon can my customer apply for loans, and how can they apply?
The same day we approve your application. You will receive your own secure customer application link via email.
How do I track the loans and get paid?
You will receive a secure loan portal where you can view your customer loans and upload invoices for payment.
How do I get started and what are the best practices for leveraging LeapNet direct lending?
We’re here to help you make financing simple and effective.
1. Start With Your LeapNet Support Team
We recommend scheduling a quick 20-minute call with your LeapNet support team or arranging an onsite meeting at your office. We’ll help your team get set up and share best practices for introducing financing to customers.
2. Make Financing Easy to Access
LeapNet will provide your business with a custom customer application link and QR code that your sales team can use anywhere.
For the best results, we recommend:
• Adding LeapNet financing to the Financing section of your website with a direct link to your application.
• Including your LeapNet application link and QR code on every customer quote and estimate, both printed and emailed.
• Giving every salesperson easy access to the QR code so customers can apply on the spot.
• Introducing financing early in the sales conversation, rather than waiting until price becomes an objection.
3. Make Financing Part of Your Standard Sales Process
The most successful contractors make financing visible and easy to use on every job—not just when a customer asks for it. Consistent presentation gives customers more ways to say yes and helps your sales team close more opportunities. A phone-based customer service team will talk about lending and if quoting over the phone, ask the customer to pre-qualify.
Need help getting started? Schedule a 20-minute call with your LeapNet support team:
https://calendly.com/leap-net/20min
We can also schedule an onsite meeting at your office to help train your team and integrate LeapNet into your sales process.
Payments FAQs
How does LeapNet pay contractors?
LeapNet pays contractors directly, eliminating the need to collect financed funds from the customer after the project is completed.
How quickly will I receive payment?
Once the project is completed and the required completion information has been submitted and verified, LeapNet typically provides payment within 24 hours.
Are there dealer fees deducted from my payment?
No. LeapNet charges $0 dealer fees, so contractors don’t have a percentage of the financed amount deducted as a dealer fee.
How do I check the status of a payment?
Your LeapNet support team can assist with payment status and answer questions regarding a specific funded project.
Referral Partner FAQs
What is a LeapNet Referral Partner?
A LeapNet Referral Partner is an independent professional who introduces qualified home improvement contractors to LeapNet. Once a referred contractor begins using LeapNet, the Referral Partner can earn ongoing monthly compensation based on the qualifying loans funded through their referred contractor network.
Do I need lending experience?
No. You build the contractor relationships. LeapNet handles the lending. Our team manages contractor onboarding, training, customer applications, underwriting, funding, and ongoing support.
How do Referral Partners get paid?
Referral Partners are paid monthly based on the total number of funded loans generated by all contractors they refer. There are three Partner Levels; each tier offers increasing partner benefits. Your applicable Partner Level rate applies to all qualifying funded loans for that month.
Can I refer more than one contractor?
Absolutely. The program is designed to reward Referral Partners for building a network of productive LeapNet contractors. The more active contractors you refer, the greater your earning potential.
Is there a limit to how much I can earn?
There is no set monthly earning limit. Your compensation is based on the combined number of qualifying funded loans generated by your referred contractors. As your contractor network grows and produces more funded loans, you can advance to higher Partner Levels and increase your earnings.
Does LeapNet support the contractors I refer?
Yes. Once you make the introduction, LeapNet handles the lending relationship. We provide contractor onboarding, training, custom application links and QR codes, customer application support, underwriting, funding, and ongoing support.
Your primary role is simple: identify great contractors, make the introduction, and let LeapNet take it from there.
Support FAQs
What kind of support does LeapNet provide?
LeapNet provides personal, hands-on support to help your team get started and successfully offer financing. We can assist with onboarding, applications, funding questions, and incorporating LeapNet into your sales process.
Will LeapNet help train my sales team?
Yes. We can work directly with your team to explain the LeapNet financing process, demonstrate how to use your application link and QR code, and share best practices for presenting financing to customers.
Who do I contact if I have a question about an application?
Your LeapNet support team is available to assist with application questions and help guide you through the process. Email us at support@leap-net.com
Can I schedule a call or onsite meeting with LeapNet?
Yes. You can schedule a 20-minute support call with the LeapNet team or arrange an onsite meeting at your office. Our goal is to make it easy for your team to get the assistance they need. https://calendly.com/leap-net/20min
Still Have Questions?
Our team is here to help you with financing, partnerships, or account support.
